How Securus Technologies Have Revolutionized Inmates Lives in America

Securus Technologies is a leading American company offering a broad range of vital services to the correctional facilities in the nation. Their primary objectives are ensuring public safety by doing investigations, monitoring and correcting offenders. One of the outstanding aspects of the firm is their ability to connect inmates doing time with their family and loved ones on the outside world. The business has done an exemplary job in forging strong alliances with many of the correctional facilities in the nation. Through their good relations with their customers and their empathy to their inmates has seen them win an award.


Securus Wins a Top Award


On 24th of February 2017, Securus Technologies got feted with the prestigious Gold Stevie Award. The judges deemed them a worthy candidate for the Worlds’ top Honors in sales and customer service award owing to their incredible achievements over the years. The Award ceremony was in Las Vegas, Nevada in a program which saw an increase of more than 10% of the overall nominations as compared to 2016.During the competition more than 650 executives in the World attended. Several awards present on that day for the competition were Award for innovation, in customer service, contact center of the year and consulting practice of the year with winners getting silver, bronze, and gold Stevie Awards.


Meet the VP of Securus


According to the senior president of the company Danny de Hoyos, he was grateful for the Worlds’ recognition on their customer service where he says the company focuses on helping their clients in their stressful life and their times of need. The company shows empathy for their customers and helps them get a solution for their pressing challenges most notably being the need to keep in touch with their spouses and kids.


Securus Ambitious Growth Plan


During the occasion, the president and founder of the awarding program gave assurance to their clients and partners that the program will still to grow despite the stiff competition faced from new companies setting up shop. The President is thankful for the increased competition. This, he says, is also an illustration of growth in businesses, sales and customer service. And, they have to up their game to maintain their clear lead in the industry.


Securus Technologies: Providing State-of-the Art Prison Security Solutions

Securus Technologies is a leading provider of prison technologies. It provided both tools for detainee communication and the security personnel. It serves over 2,600 correctional facilities in 45 U.S states as well as the District of Columbia in Canada and parts of Mexico. Manning over one million, inmates, Securus Technologies is a leader in the provision of comprehensive, responsive customer service and innovative technical solutions. It solely focuses on the particular needs of correctional and law enforcement agencies.


Headquartered in Dallas, Texas, Securus Technologies was founded by Richard Falcone in 1986. The company has regional offices in towns and states. In 2016, the company announced its aggressive expansion strategy by investing $600 million towards acquisitions and patents.


Securus Technologies boasts of innovative products in addition to the acquisition of Syscon in 2007. The company invented a system to curb contraband cell phones in prisons. Over five correction facilities had approved its Managed Access Solutions by 2016. In partnership with Haris Corporation, they developed “Cell Defender” technology in July 2016. In 2017, the company made a great announcement concerning its Wireless Containment Solution which is capable of preventing contraband phones from connecting to other mobile networks.


Due to its state-of-the art solutions in the containment of prisoners and creating a secure community, the company has received a lot of acclamations from some of their clients. In a few samples of such praises, one company says they were able to use some of Securus Technologies’ solutions to get information through phone calls to get a search warrant for one of their corrupt staff. This led to the apprehension of the said person hence preventing more losses that would have resulted out of the introduction of contraband by that staff.


In another letter from a correctional facility that uses the company’s solutions, the company’s reporting data has helped the agency put up proactive measures for monitoring and preventing incidences of contraband in their facilities.


Popular Inmate Provider Receives Prestigious Customer Service Award

Now is a great time to get the features that you need to stay connected to your loved ones in a correctional facility for a fraction of the cost of most providers. Securus Technologies is a quality communications provider that became popular while serving as an inmate regulation provider for other networks. Their most recent accomplishment includes the prestigious Stevie Award for a high level of customer service satisfaction for the past five years. There were over seventy five judges that made the decision to award Securus Technologies the customer service award.


Discover The Benefits Of Securus Technologies


You no longer have to commute to a correctional facility or miss a call from your loved ones with the technologically advanced features provided through Securus. They have been proudly serving the inmate community and their families for over 25+ years. Their exclusive website has all their features clearly listed on their website for their customers to choose from. They can choose from remote visitation or online photos by visiting their website. You can also pay for their features securely on their website with a valid checking or debit card and you must be over 18 years of age.


Securus Technologies Features:


Video Visitation


You now have the option of face-to-face and control the video and volume with a touch of an on screen button. They provide a high definition video that is referred to as remote visitation. When you’re placed on an inmates visiting list you can visit them securely online.


Inmate Voicemail


An inmate voicemail account allows customers to transition for a life outside of a correctional facility. They are allowed to receive voicemail messages in a personalized account that they can purchase from their commissary.


Become a Securus Technologies customer by visiting their exclusive website today.


Securus Gives Inmates a Taste of Christmas

 In the modern world, the employed mostly wish that every work day was a holiday. Personally, I believe holidays are the best times to bond and have fun with family. I always love Christmas since it brings good things with it; the gifts, meeting relatives whom we haven’t been in touch and not forgetting the plenty fun I always have. Every time I think of holidays, I take a moment to think of those who are not in a position to celebrate such special events with the people they mostly care about due to circumstances such as imprisonment. Although many view prisoners as criminals, I still believe they are also human beings who also require some lovely time with their family members. Thanks to Securus Technology who shared the same sentiments and felt that detainee communication was crucial.


Who thought a time would come when a relative in prison would just be a call away? It’s a dream come true. Securus is an American company based in Dallas. It has been in operation since 1986. Personally, I firmly believe that since its implementation in the prison services, the technology has enhanced sound relations between the prisoners and their families. Securus Technologies has helped in the creation of good terms with the outside world. And now that Christmas is almost, who said prisoners should not have a taste of what will be happening this year?


Securus video visitation is among the few video technologies which have turned Christmas fancy for the prisoners. Imagine one is no longer required to plan for those tiring prison visits, just to let an inmate know that it is Christmas. On top of that, wardens will cease to have to get tired on such special day moving prisoners around and watching over crowds of visitors. The video visitation not only came to reduce tiredness; but also ensures safety for the visitors as well as both the inmates and the wardens.


The Securus Family Communication during Xmas enables video visitations between a detainee and his/her relatives or even their attorney. With the aid of this system, inmates are now in a position to hold a video chat with their children regardless of their geographical location. As long as both parties have access to the internet using a smartphone or computer, the connection is good to go. The system provides the inmates with an opportunity to share important event such as the long awaited Christmas. Such sessions are crucial to an inmate most importantly because they are left with the feeling that they are part of the family.


How Securus Technologies Improve Public Safety and Reduce Recidivism through Technology

Securus Technologies is the leading provider of civil and criminal justice technologies in North America. Its latest accomplishment is the launch of Investigator Pro. This is an intelligence software that was designed by JLG Technologies, a subsidiary of Securus Technologies. The software was launched to improve public safety through early detection of criminal gangs that may be using prison telephones to communicate and organize crimes.


 Investigator Pro is used alongside other features like high-interest group tagging, voice identification, and confidence ratings that will help to synchronize evidence collected on a suspicious caller. Investigators will obtain a suspected voice sample from the inmate communication services and use it to search other similar calls the alleged caller has been making to the facility.


The evidence generated will be used to identify gang-related offenses, illegal activities taking place in the correctional center, and inmates who communicate with the suspect. Investigators will then check if the alleged party has ever been incarcerated.


The new technology marked the success of Securus Technologies in acquiring technology companies that are passionate at designing new software. The firm’s other acquisition is JPay Inc., which offers electronic payments and educational mobile applications.


Such innovations have placed Securus Technologies as the fastest growing correctional technology company in America. Rick Smith, the CEO of Securus Technologies, confirmed that their company was set to design many other computer applications that would make correctional facilities even better equipped to enhance rehabilitation than they are today. He further confirmed that their products are designed with security standards that are suitable for the centers and that they are affordable.


Securus Technologies has served correctional facilities since 1986 when it was founded. Since then, it has been working in more that 2600 jail facilities to provide technology that is suitable for prison staff, inmates’ relatives and friends and the prisoners themselves. Most of their products are aimed to improve public safety and reduce recidivism.

Securus Helps to Simplify their ConnectUS Service with Automated Forms and Applications

With most of the world’s information today being available online, it is not surprising that we are now able to complete forms and applications online rather than in paper form. This leads to much faster processing times, prevention of forms being lost or damaged in the mail, and also reduces errors in trying to read handwriting. Therefore, using online forms and applications for inmate requests in prisons is such a good idea. It will speed up the time that inmates need to wait in order to get their requests approved.
In a recent article on PR Newswire, the online forms that Securus for their ConnectUS system such as automated forms and grievance applications save customers both time and money. This is because correctional facilities usually use paper forms for various types inmate requests such as a grievance, medical need, or even a sign up form. Correctional facilities waste more time and money using paper forms and applications than they would if online and automated forms were made more readily available to them. The money that is saved can be used to improve conditions for inmate and fund programs such as education. The forms take just a few minutes to fill out. Correctional facilities can forget all of the filing and copying of traditional paper forms. In addition, it provides more opportunities for inmates that they may not have had before. Read the full article here: Securus’ ConnectUs Automated Inmate Forms and Grievance Application Saves Customers Time and Money

According to Wikipedia, Securus is a for profit prison technology company that is based in Texas. They are contracted with 2,300 correctional facilities across the United States. The have offices in Carollton, Texas, Allen, Texas, and Atlanta, Georgia. It provides telephone services for inmates.

Keep In Touch With An Incarcerated Relative With The Securus App

Keep In Touch With An Incarcerated Relative With The Securus App

If you need to be sure that you are able to keep in touch with an inmate who may be incarcerated, you will need to go past the traditional visitation days and hours. Thankfully you can do that now that the app that has been released by Securus Technologies. This app is set up to allow you to video chat with people who are locked away. This takes away a lot of the limitations of standard visitations, so that you are able to stay close to the person in your life as they do their time. 

Who Is This Device Available To?

Since this device is intended to be used on smartphones and tablets, it has been made available to the major platforms in mobile devices — Android and Apple. It initially launched for Android 6 months ago and just came out on Apple products last week. When the Android app launched, it has already received a whopping 60,000 downloads. Even the iTunes version, which just launched, has received 5,000 downloads. This shows that there is tremendous value in this app, and we are just getting started with what it can accomplish. 

What Are The Benefits Of Downloading This App?

You stand to gain a lot any time that you download the Securus app. For one, it allows you to stay in touch with your loved one, whether it is possible to make a visit or not. In many situations, your loved one will be incarcerated several miles away from where you live, making it necessary for you to drive and put wear and tear on your vehicle, costing you plenty of gas money and making you have to plan precisely in order to make the best use of your time. This app takes away all of that by giving you the opportunity to reach out to your loved one via video visitation. This way, you will not need to be concerned with missing a visit if you cannot physically be there. If you experience any difficulties making the app work, simply contact Securus team of dedicated customer service agents to get started.

It also allows you to get more out of your regular contact with them, since it takes inmate phone calls to the next level, allowing you to actually see them and allow them to see you. This app is a great way to remain engaged with the person in your life who is currently serving time behind bars. Get the app today to find out more.